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Tag Archive for 'blackberry storm'

Jon’s Report

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Sorry for such a delay in my reports.  We have spent January and February working on building our ZOS Communications website.  www.zoscommnications.com.  ZOS is the parent company of zhiing and is where we leverage the technology we built for it into the enterprise space.

This focus is allowing us to incorporate the zhiing technology into corporate environments.  Many of these customers have smartphones already in use, and with zhiing and some increased functionality, we are able to drop right into the current CRM (Customer Relationship Management) Systems. Without really any hardware or process changes, we can now provide a location communications process to any in-place system.  Like we have always believed, we can enable LBS for any person or service and it is proving to be true.  The problem really is that spans so many markets and can power so many different systems, that focusing on the first few has been a challenge in itself.

On the zhiing side, we are going to begin the next level of beta programs for Android and Symbian phones over the next few weeks and Windows Moible to follow very soon.  The people from Crackberry have been extraordinary in helping with the new Blackberry Storm Beta.  I am now a very big believer in power of that group and the level of enthusiam from that forum.  Crackberry users have provided amazing feedback and saved us thousands of dollars and more importantly time on a fantastic beta program.  We had more than 60 qualified testers in about an hour of posting.  Now Storm and Bold are publically realeased (but still in Beta) and are growing nicely.

That’s it for now.  I will leave you with a picture of our Sales and Business development team. When I mean team, these guys are unbelievable.  They are pretty much attached at the hip with growing our customer base.  Note the dress code.  They were also born on the same date.  Weird.

Dress Code

Dress Code

David Pogue of The New York Times pukes on the BlackBerry Storm

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This afternoon, David Pogue of the New York Times wrote a scathing article that was highly critical of the BlackBerry Storm.

His biggest beef seemed to be with the fact that he sent videos of his Blackberry Storm crashing and BlackBerry refused to acknowledge his complaints.

It made us think pretty carefully about our roadmap to support zhiing on Blackberry over the Verizon network.  It also made us appreciate how important customer service is when launching a new product.  We had a BlackBerry user, Dana Coffey who had issues with zhiing on her BlackBerry.  We did not know at the time that she writes the influential blog, crazeegeekchick.com.  We just helped her.  As a result, she provided us with her Red Ribbon award for customer service.  Read her post here.

Sad news is that I purchased the storm for my wife.  She is going to really hate me if she is saddled with a bad phone for two years.  Good news is that she has her old Blackberry as a backup.


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