This afternoon, David Pogue of the New York Times wrote a scathing article that was highly critical of the BlackBerry Storm.

His biggest beef seemed to be with the fact that he sent videos of his Blackberry Storm crashing and BlackBerry refused to acknowledge his complaints.

It made us think pretty carefully about our roadmap to support zhiing on Blackberry over the Verizon network.  It also made us appreciate how important customer service is when launching a new product.  We had a BlackBerry user, Dana Coffey who had issues with zhiing on her BlackBerry.  We did not know at the time that she writes the influential blog, crazeegeekchick.com.  We just helped her.  As a result, she provided us with her Red Ribbon award for customer service.  Read her post here.

Sad news is that I purchased the storm for my wife.  She is going to really hate me if she is saddled with a bad phone for two years.  Good news is that she has her old Blackberry as a backup.